Boston's convention
headquarters deserves
one ground partner.
A dedicated, exclusive ground transportation partnership for Omni Boston Hotel at the Seaport — built for the scale of 1,054 rooms, 100,000 sq ft of convention space, and a city block that never stops moving.
The nucleus of Boston's
convention district.
Omni Boston Hotel at the Seaport was purpose-built as Boston's premier convention headquarters hotel — directly connected via tunnel to the Thomas M. Menino Convention & Exhibition Center (BCEC), and positioned less than three miles from Logan International Airport. With 1,054 guest rooms, Boston's largest single hotel ballroom, and more than 100,000 square feet of flexible meeting space, the Omni Seaport hosts a continuous rotation of high-profile conferences, corporate summits, and multi-day conventions.
That scale creates a ground transportation demand unlike any other hotel in Boston. Hundreds — sometimes thousands — of guests arriving and departing simultaneously, VIP speakers requiring private transfers, and group movements between the hotel and satellite venues throughout the city. Met Global Mobility is built for exactly this.
At 1,054 rooms with a major conference in-house, even a conservative 25% of guests using ground transport on a peak day means 260+ individual trips — Logan arrivals, South Station Acela delegates, VIP speaker pickups, BCEC shuttle circuits, off-site dinner transfers, and early-morning departures before the keynote. Under a fragmented model, those trips flow to five providers, three apps, and no single point of accountability. Under this partnership: one account, one invoice, one contact, one standard.
Boston's largest hotel.
Unmatched volume.
At 1,054 rooms, the Omni Seaport generates more nightly arrivals and departures than any comparable property in the Seaport District. Convention events compound this further — a 1,500-person medical congress means staggered airport arrivals across a two-day window, shuttle circuits between the hotel and the BCEC, off-site dinner transfers, and a final-day departure surge before noon.
This volume currently flows to a patchwork of providers: ride-shares, taxi dispatch, multiple livery companies without a coordinated account structure. The guest experience is inconsistent. The concierge desk bears the operational burden. The hotel earns none of the revenue. Met Global Mobility changes this with a single, exclusive partnership that covers every vehicle class from executive sedans to 55-passenger motor coaches — under one account, one point of contact, and one standard of service.
A meaningful share of the Omni Seaport's conference attendees arrive by Amtrak Acela — particularly at financial services summits, government and policy forums, and legal conferences drawing delegates from Washington DC, New York, and Providence. South Station is 8 minutes from the Omni Seaport by car. Met Global Mobility provides the same pre-booked, named-chauffeur service for rail arrivals as for air arrivals — live train tracking, complimentary wait time, and Meet & Greet available at the Station concourse. No delegate off a 7am Acela should be competing for a taxi at South Station.
Fleet capacity reserved against your confirmed events — 90 days out. In writing.
When the Omni Seaport confirms a 1,500-person medical congress for October, Met Global Mobility formally reserves the vehicle classes required — motor coaches, Sprinters, sedans — against that event date in writing. Your Convention Services team doesn't call to check availability eight weeks out. Capacity is contractually secured the moment the event is booked. No other Boston ground provider structures their fleet commitments this way.
See how we operate
behind the scenes.
Founded in 1991, Met Global Mobility has operated as a privately owned, owner-operated business built on accountability and discretion — three decades of service to Boston's corporate, hospitality, and convention communities.
This is not a brokerage. Every vehicle is owned. Every chauffeur is a W-2 employee. Every trip is managed through our internal operations center — giving you direct, accountable control over every guest and delegate experience.
Meet the leadership team, view our operations center, and understand why convention headquarters hotels and corporate accounts across Boston trust Met Global Mobility to protect their most important guests and event delegates.
The executives, delegates, and VIP guests arriving at the Omni Seaport represent organisations like these. They already ride with us.
Grid
Balance
The Omni Seaport
House Car Program.
Following a 30-day volume assessment, a dedicated luxury vehicle is stationed at the Omni Boston Hotel at the Seaport for on-demand guest transfers — available to your concierge desk at a preferential flat rate agreed at contract. No dispatch delay. No availability uncertainty. Your guests ask, and the car is already there.
The Omni Seaport house car program is unique to this partnership. A vehicle stationed at your property — not dispatched from a remote lot — eliminates the staging gap that causes guest frustration at every competitor property in the city.
The house car vehicle class is agreed at contract based on Omni Seaport's preference and guest profile. Options include the Range Rover, executive sedan, and luxury SUV — all owned, all under two years old, none subcontracted.
What happens when 1,500
guests need cars at once.
The Omni Seaport's scale is its competitive advantage — and its biggest transportation challenge. When a major conference wraps a session and 400 attendees need rides, fragmented providers fail. Here is what that looks like for your concierge desk, and what it looks like when Met Global Mobility is the single coordinating partner.
- Ride-share surge pricing spikes during conference arrival and departure windows — guests complain to the front desk, not the app.
- Multiple livery companies fielding the same event with no coordination — duplicate pickups, missed connections, lobby congestion.
- VIP speakers and board members handed off to anonymous drivers with no pre-briefing, no guest profile, and no accountability.
- Group shuttle movements booked through five different vendors — scheduling breaks down the moment one run runs late.
- Concierge desk becomes a de-facto dispatch center, triaging guest complaints rather than delivering the Four Diamond experience.
- No revenue recovery for the hotel. No reporting. No accountability.
- Single dedicated account — every vehicle class from executive sedans to 55-passenger motor coaches, one call to book all of it.
- Pre-conference coordination with your Convention Services team — arrival and departure waves mapped before the first guest lands at Logan.
- Named chauffeurs for VIP speakers, keynote presenters, and C-suite attendees — pre-briefed, NDA-bound, discreet.
- Group shuttle movements handled by a single embedded coordinator — real-time updates pushed directly to your concierge desk.
- 5-minute callback guarantee, 24/7 — your team is never left waiting for a dispatch update during an event.
- 20% commission paid to the hotel on every booking. Monthly reporting. Full accountability.
When the Omni Seaport is the designated HQ hotel for a national conference, Met Global Mobility provides a pre-event transportation brief: arrival windows mapped by session schedule, VIP transfer list coordinated with your Director of Events, shuttle circuits confirmed with timing buffers that account for Logan delays and BCEC load-in. Every vehicle, every driver, every route — coordinated before the first guest arrives.
This is not a reactive dispatch service. It is proactive transportation infrastructure designed specifically for a convention-scale hotel. No other Boston ground provider structures their partnership this way.
Service Recovery Guarantee: Any verified service failure — missed staging, late chauffeur, vehicle substitution without notice — triggers a $500 guest room credit to the affected guest plus a complimentary next trip, applied automatically and reported to your Duty Manager within 15 minutes. No guest complaint goes unresolved and uncompensated.
When 2,000 delegates leave the same ballroom at the same time, transportation is no longer a guest amenity — it's event infrastructure. And infrastructure requires a dedicated partner, not a dispatch queue.
A partnership you can
pitch to your own clients.
Association executives, corporate event planners, and conference producers choose between cities and venues months before they choose a hotel. The Omni Seaport competes against convention destinations in Chicago, DC, Nashville, and Atlanta — and against the Westin Seaport next door. An exclusive, named ground transportation partnership is a feature most competitor hotels cannot match.
This partnership belongs in your RFP responses. "Omni Boston Hotel at the Seaport is partnered exclusively with Met Global Mobility, Boston's premier luxury ground provider, to deliver dedicated chauffeured transportation for all conference attendees — including pre-event briefing with your convention services team, VIP speaker arrivals, and coordinated fleet capacity reserved against your event dates." That is a sentence that closes deals.
- ◆Exclusive chauffeured ground partner — not a dispatch service, a named dedicated provider
- ◆Fleet capacity reserved against your event dates — no availability risk at peak movement windows
- ◆Pre-event transportation brief included — arrival waves, VIP roster, shuttle circuits mapped before day one
- ◆100% carbon-offset ground transport — available for inclusion in your client's ESG reporting
- ◆Single invoice, single contact — your clients don't manage transport logistics. We do.
- ✕A list of preferred vendors — no exclusivity, no coordination, no accountability
- ✕Fleet availability subject to market demand — no calendar hold, no reserved capacity
- ✕No pre-event transportation planning — logistics fall to the conference organiser or the concierge desk
- ✕No sustainability reporting — nothing to put in an ESG deck
- ✕Multiple invoices, multiple contacts — operational burden lands on the client's event team
This partnership is a competitive asset — not just a guest service upgrade.
Met Global Mobility provides a co-branded partnership summary — formatted for inclusion in Omni Seaport RFP responses and convention sales materials — at launch. Your Sales & Conventions team can reference it in every competitive proposal at no additional cost.
Five commitments that
define the standard.
Chauffeurs designated exclusively to the Omni Boston Hotel at the Seaport are W-2 employees — not subcontractors — and hold DOT certification, medical fitness clearance, and continuous background screening. A 6am airport transfer for a conference attendee receives the same caliber of service as a VIP keynote speaker arrival, without exception.
Same dedicated chauffeur across every leg. Guest preferences — climate, music, communication style, route preference — logged in the guest profile and briefed before every pickup. Multilingual chauffeurs available for international conference delegates, coordinated at time of booking.
In the event the designated chauffeur is unavailable, a named backup — pre-briefed on the guest's profile — is assigned. Your concierge team is notified proactively. No VIP attendee is handed to an unknown driver without advance communication to your desk.
Binding non-circumvention and non-solicitation clause, standard in every partnership agreement. We will never contact, market to, or accept direct bookings from Omni Seaport-referred guests — including conference attendees who ride with us on property. Permanently and contractually. Duration extends beyond the partnership term.
From the CEO requiring a private sedan at 5am before a keynote, to 400 attendees needing shuttle circuits between the Omni and satellite venues — Met Global Mobility covers every vehicle class and every use case under a single account. No coordination across multiple vendors. No handoffs. No gaps.
Sprinter vans (14 pax), mini-coaches (22 pax), and 55-passenger motor coaches available on short notice. For scheduled convention movements, vehicle commitments are confirmed 72 hours in advance with real-time updates through your Convention Services team.
Automated GHG Protocol-compliant carbon reporting for every guest trip, paired with certified 100% carbon offsetting. Monthly reporting delivered export-ready for your Corporate Responsibility reporting. Every trip fully offset. Automatically. No opt-in required. No additional charge.
What the standard
actually looks like.
| Standard | General Market | Met Global Mobility |
|---|---|---|
| Exclusivity | No exclusive arrangement — your guests and attendees shared across accounts. | Sole and exclusive ground transportation partner — your guests, your events, your provider. |
| Convention Group Transport | Multiple vendors, no coordination, no single point of accountability. | All vehicle classes under one account — sedans through 55-pax motor coaches. Single coordinator for every event. |
| Pre-Event Coordination | None. Vehicles dispatched reactively as requests come in. | Pre-event transportation brief with your Convention Services team — arrival waves mapped, VIP list confirmed, shuttle circuits scheduled. |
| Carbon Offsetting | None. | 100% certified carbon offset on every guest trip. Monthly GHG reporting included. |
| Chauffeur Quality | Inconsistent — VIPs served, rank-and-file attendees handed to ride-share. | Consistent, designated W-2 chauffeurs for every Omni Seaport booking, regardless of trip type. |
| Chauffeur Continuity | Whoever's available from a shared pool across multiple hotel accounts. | Same dedicated chauffeur, every leg. Named backup pre-briefed and ready. |
| Non-Solicitation | Conference attendees solicited for direct bookings on every run. | Contractual non-solicitation — your guests and attendees stay yours, permanently and in writing. |
| House Car | No house car program of any kind. | Dedicated luxury vehicle stationed at the Omni Seaport post-trial. Preferential flat rate. No other Boston provider offers this. |
| Service Recovery | No financial accountability for failures during events or otherwise. | $500 guest room credit + comped next trip on any verified failure. Reported to Duty Manager within 15 minutes. |
| Staging Guarantee | No guarantee — often dispatched at the last minute. | 15-min pre-staging or base fare comped. |
| Room Folio Billing | Cannot process direct room charges. | Direct room-charge capability — no guest credit card required at pickup. |
| Folio Closure | Days or weeks after the trip. | Within 45 min of drop-off — clean reconciliation before departure. |
| Sustainability | None or manual. | GHG Protocol automated monthly reporting + 100% certified carbon offsetting. |
Purpose-built for
hospitality-native technology.
Every other ground provider in Boston — including LTI — runs on phone calls, emailed confirmations, and dispatch software built for logistics, not hospitality. We rebuilt the entire concierge experience from the ground up. The result is a purpose-built platform that lives at the Omni Seaport desk, connects to your PMS, knows your guests by name, and gets smarter with every trip.
This is not a feature upgrade. It is a different category of product.
- ✕Call the car service, spell the guest's name, repeat preferences every single time
- ✕No idea where the car is — guest calls the desk, the desk calls dispatch, someone guesses
- ✕FBO pickups require separate coordination — no protocol built into the booking flow
- ✕Commission is opaque — a monthly check with no breakdown by guest, trip type, or vehicle class
- ✕Flight delays mean missed pickups — no monitoring, no proactive adjustment
- ✕Shift change = context lost — the AM concierge's notes live on a Post-it, if they exist at all
- ◆Guest preferences auto-load from PMS — room number resolves to name, stay, and profile instantly
- ◆Live tracking on the concierge dashboard — and a one-tap ETA link sent directly to the guest's phone
- ◆FBO protocols built into every booking — Signature, Jet Aviation, Atlantic Aviation, all pre-configured
- ◆Commission visible in real time — broken down by guest, vehicle class, and trip type. $123K YTD at a glance
- ◆Flight monitoring baked into every booking — pickup times adjust automatically when flights are delayed
- ◆Shift handoff at login — the incoming concierge sees every active trip, VIP alert, and team note the moment they sign in
"James needs a car Friday, he's on the Delta from Miami at 2:40" — the system parses it, loads his profile, and generates a confirmed booking. No form. No re-entry. No call to dispatch. Powered by Claude AI.
Opera-connected. The concierge types "812" and the system returns the guest's name, stay dates, loyalty tier, preferences, and billing — in under one second. No manual lookup. No repeated data entry. Zero margin for error.
One tap from the concierge sends a branded tracking page via SMS or WhatsApp — driver name, vehicle plate, live ETA, and flight status. No app download. No login. Eliminates every "where's my car?" call to the desk, permanently.
A long-stay executive's daily 7am run is a rule in the system — not 260 manual bookings a year. Toggle on/off, edit schedule, pause for travel. Standing orders generated 34 auto-dispatched trips and 6.8 hours of saved concierge time last month alone.
When the next concierge logs in, they see every active trip, every flagged VIP, and every note the outgoing team left — instantly. The AM concierge's handoff to Deon isn't a Post-it. It's a structured briefing, inside the platform, timestamped and permanent.
20% commission, visible in real time — broken down by passenger, vehicle class, and month. FBO transfers earn 2.4× what a standard sedan does. The concierge can see which bookings drive the most value and act on it. LTI sends a monthly total. We give you the whole picture.
All-inclusive pricing.
No surprises.
Every rate includes gratuity (20%), sales tax, tolls, airport fees, and up to 60 minutes of complimentary wait time. Meet & Greet ($85) — chauffeur stationed at Logan arrivals with printed name card, guest preference profile pre-loaded, vehicle pre-conditioned. Live flight tracking ensures no conference delegate stands waiting after a long travel day.
| Vehicle | Transfer | Hourly |
|---|---|---|
| SedanMercedes S-Class 580 · BMW 7-Series | $215 | $195 (3-hr min) |
| SUVS580 Mercedes | $265 | $250 (3-hr min) |
| Sprinter VanUp to 14 passengers | $600 | $500 (3-hr min) |
| Mini-CoachUp to 22 passengers | $1,625 | $400 (10-hr min) |
| Motor CoachUp to 55 passengers | $2,350 | $500 (10-hr min) |
A partnership built on
mutual investment.
Met Global Mobility structures every hotel partnership to create measurable value at the property level — not just for guests, but for the operations and Convention Services team that delivers the experience.
Commission is paid directly to Omni Seaport. Allocation across departments, training budgets, or recognition programs is entirely at the property's discretion — no conditions attached.
Built for the pace of
your Convention Services team.
| Booking | Dedicated Omni Seaport email + phone (24/7) + concierge portal. Convention Services pre-booking available 30 days out. | Ready |
| Confirmations | Within 30 min — driver name, photo, direct contact number sent to guest or event coordinator. | Active |
| Rail Arrivals | South Station Acela and Amtrak service. Live train tracking. Named chauffeur + Meet & Greet at the Station concourse available. | Active |
| Out-of-Hours | 24/7/365 live dispatch support — named escalation contact, reachable directly during and between events. | Active |
| Account Manager | Named Account Manager + Deputy — both briefed on Omni Seaport standards, event calendar, and Convention Services protocols. | Assigned |
| Calendar Hold | Fleet capacity formally reserved against confirmed events with 50+ rooming blocks — 90 days in advance. Written commitment, no availability risk. | Active |
| Event Coordination | Pre-event transportation brief with Convention Services for all group bookings 50+ pax. Arrival waves, VIP roster, shuttle circuits confirmed in advance. | Active |
| Incident Protocol | Any incident involving a guest reported to Duty Manager within 15 minutes. Written report within 24 hours. | Active |
| Service Level Agreement | Formal SLA executed at launch. KPIs reviewed monthly: on-time rate, response time, folio accuracy, event feedback, group satisfaction. | Documented |
50+ owned vehicles —
none subcontracted.
Every vehicle is owned and operated by Met Global Mobility, maintained under a strict preventive maintenance program, and kept under two years old. This scale allows the Omni Seaport to rely on a single provider for every transportation need — from a pre-dawn VIP airport transfer to a 55-passenger motor coach moving delegates between the Omni and a Seaport District off-site dinner.
All vehicles are owned, never subcontracted, and maintained under a preventive maintenance program. Under two years old. Available under a single account — your concierge desk books a sedan or a motor coach through the same dedicated line, with the same 5-minute callback guarantee.